Small team back-office outsourcing business

Growing small and medium businesses, e-commerce sellers, professional practices and not-for-profits that want a reliable team without hiring staff.

Monthly contracts priced by volume or hours, with a margin between what clients pay and what your team costs. More contracts allow you to add team members.

• Organising workflows and checking quality
• Client communication and selling services
• Managing and training people

• Check workers compensation requirements in your state once you hire, and whether staff are really employees or contractors
• Check insurance needs, including professional indemnity and public liability
• Client data must be handled securely, so check your privacy obligations
• Contracts should set out scope, turnaround times and who is responsible for errors
• Cash flow can be tight if you pay staff before clients pay you

Estimates suggest startup costs are typically around $3,000 to $15,000, depending on your software, equipment, insurance and how many staff or contractors you bring on at the start.

Monthly revenue is typically estimated at around $4,000 to $20,000, depending on your contracts and team size. Cash flow can be tight if you pay staff before clients pay you, so plan for that.

Check workers compensation requirements in your state once you hire, and whether workers are really employees or contractors. Also check insurance needs, privacy obligations for client data, and that contracts set out scope, turnaround times and responsibility for errors.