CCTV maintenance and repair service

Small businesses, property managers, condo boards, landlords and homeowners with older or poorly working systems.

Monthly or yearly service plans, plus charges for call-outs, repairs and replacement parts.

• Troubleshooting electronics and networks
• Reliable and organized with follow-ups
• Customer service
• Comfortable with different camera brands

• Check whether your province requires a licence for security or alarm system work, even for service and repair
• Commercial general liability insurance, and check cover for work on client premises
• Clear contracts about response times so you do not promise same-day service you cannot deliver
• Access to recordings can raise privacy issues, check privacy rules and get written permission before viewing footage
• Cold weather and ice can make outdoor camera repairs risky, plan safe access

Startup costs are typically estimated at around $1,000 to $4,000, depending on your tools, spare parts, test equipment and insurance. Because you look after existing systems, your own setup is the main factor in the cost.

Monthly revenue is typically estimated at around $800 to $4,000, depending on your number of service clients, repair work and how you price plans. A minimum of about 8 hours a week is estimated. Set clear response times in contracts.

Check whether your province requires a licence for security or alarm system work, even for service and repair. Also check commercial general liability cover for client premises, and privacy rules, getting written permission before viewing footage. Avoid promising same-day service you cannot deliver.