Back-Office outsourcing team for local firms

Growing small and mid-sized companies, e-commerce sellers, property managers and professional firms that want to outsource routine processes.

Monthly contracts priced per hour, per task volume (such as per invoice or ticket) or as a fixed service package.

• Managing people and workflows
• Process documentation and quality checks
• Sales and client relationship skills

• Once you hire, check WCB or WSIB coverage and payroll rules in your province
• Check whether your municipality requires a business licence or zoning approval for an office or shared workspace
• Client data security and privacy law obligations; consider cyber insurance alongside commercial general liability
• Decide whether workers are employees or contractors, as misclassification can be costly, so check with the CRA or an accountant
• Contracts that depend on one client can make cash flow unpredictable
• Budget for several months of rent, equipment and wages before client income becomes steady

Startup costs are typically around $20,000 to $70,000, depending on premises, equipment, software and early wages. These are estimates, so budget your own rent and payroll for the months before client income becomes steady.

Monthly revenue is typically estimated around $3,000 to $15,000, depending on how many clients you win and the volume of work each sends. That is revenue, not profit, so allow for wages, rent and software.

Check WCB/WSIB coverage and payroll rules in your province once you hire, and whether your municipality requires a business licence or zoning approval. Also check client data privacy obligations, insurance, and whether workers are employees or contractors with the CRA or an accountant.