Back-Office outsourcing team for businesses

Growing small and medium-sized firms, online sellers, agencies and professional practices that want to outsource routine work.

Monthly contracts priced per task, per volume or per team hour. Profit comes from the gap between what you charge and what your team costs.

• Winning and keeping business clients
• Organising work and checking quality
• Managing and training people
• Setting clear processes and prices

• Data protection duties when handling client and customer data, including contracts that set out who does what, so check ICO guidance
• Employer's liability insurance if you take on employees, and rules on employment status for subcontractors
• Professional indemnity and cyber insurance are worth checking
• Payroll, pensions and VAT registration as you grow
• Cash flow, since you pay your team before clients pay you

Estimates suggest startup costs typically around £1,500 to £8,000, depending on your software, equipment, insurance and how you set up your team. Cash flow matters, since you pay your team before clients pay you.

Estimated monthly revenue is typically around £2,000 to £10,000, depending on the contracts you win and the size of your team. The estimates assume at least about 30 hours a week of your own time.

Check ICO guidance on data protection, including contracts that set out who does what with client and customer data. Also check employer's liability insurance for employees, employment status for subcontractors, and payroll, pensions and VAT registration as you grow.