In-home support service for NDIS participants

NDIS participants who self-manage their funds or use a plan manager. Participants whose funding is managed by the NDIA (agency-managed) may only be able to use registered providers, so check with the NDIS Quality and Safeguards Commission whether registering would let you support them.

You bill the participant's funding at the hourly rates in the NDIS price guide, and pay staff a lower rate. Margin covers insurance, admin, training and your income.

• Patience and respectful support
• Record keeping and invoicing
• Rostering and managing staff

• Registration rules depend on the supports you offer and how each participant's funding is managed. Check with the NDIS Quality and Safeguards Commission whether you need to register, including to support agency-managed participants or to deliver higher-risk supports
• The NDIS Code of Conduct applies to registered and unregistered providers and workers, and worker screening rules can apply depending on your services and state, so check what applies
• Public liability, professional indemnity and workers compensation insurance (check your state scheme)
• Price limits and billing rules in the NDIS price guide, which change over time
• Slow payments if you do not manage your invoicing and cash flow carefully
• Duty of care and incident reporting requirements