Online mediation service

Individuals, separated neighbours or relatives, small business owners, and online or remote-based businesses with customer, contractor or partner disputes.

A fixed fee or hourly rate per session, usually shared between the parties, plus a fee for intake and for drafting any written agreement.

• Calm, neutral listening
• Comfortable running video calls
• Clear written communication
• Managing confidential records

• Professional indemnity and public liability insurance
• Family dispute resolution needs separate practitioner registration, so check with the Attorney-General's Department
• Not every dispute suits online mediation, so screen for safety concerns or power imbalances first
• Privacy and confidentiality when using video and storing notes, so check your obligations
• Running a business from home may need council approval, so check with your local council
• Parties in different states may be covered by different rules, so check before you accept a case

Startup costs are typically around $2,000 to $6,000, depending on your training, insurance and the video and record-keeping tools you choose. These figures are estimates, not quotes.

Monthly revenue is typically around $500 to $2,500, depending on how many cases you take and your fees. The estimate assumes from about 5 hours a week. These are estimates, not guarantees.

Check that you hold professional indemnity and public liability insurance, and that family dispute resolution needs separate practitioner registration. Also check privacy and confidentiality with video and notes, council approval for a home business, and rules if parties are in different states.