Orthopaedic and mobility supplies shop

Individual customers, including older people, people recovering from injuries or surgery, and family members buying on their behalf.

Retail margin on products sold, plus add-ons such as accessories, replacement parts and simple adjustments. Repeat custom comes from people who need ongoing support items.

• Friendly, patient customer service
• Learning product ranges and how they are used
• Stock buying and cash management
• Knowing when to refer to a health professional

• Some products may be classed as medical devices, so check with the supplier and the MHRA that items carry the right markings (such as UKCA or CE) and can be sold to the public
• Avoid giving medical advice or claiming a product treats a condition; check what you can say and when to suggest customers see a GP or physio
• Public liability and product liability insurance, plus stock and contents cover
• Shop premises need a lease, business rates and possibly planning use permission, so check with the landlord and your council
• Slow stock turnover can tie up cash, so start with a focused range

Estimates are typically around £15,000 to £60,000, depending on the premises, fit-out, opening stock and insurance. Slow stock turnover can tie up cash, so a focused starting range may help.

Monthly revenue is typically estimated at around £4,000 to £20,000, depending on location, range and footfall. This is revenue, not profit, so allow for stock, rent, business rates and insurance.

Check with your supplier and the MHRA that products carry the right markings, such as UKCA or CE, and can be sold to the public. Check what you can say about conditions, and when to suggest customers see a GP or physio.