Small mobile phone and accessories shop

Locals, students, workers and families who want a phone, accessory or fast repair without going to a big retailer.

Profit margin on accessories and handsets, commissions from plan providers you sell for, and fees for repairs and set-up help.

• Customer service and friendly selling
• Knowing phones and current plans
• Basic stock control and bookkeeping

• Commercial lease terms and rent, check them carefully before signing
• Australian Consumer Law: refunds, repairs and warranty obligations apply to what you sell
• Stock of unapproved or counterfeit accessories and batteries, buy from reputable suppliers
• Public liability and stock insurance, plus workers compensation if you hire staff
• Checking the origin of second-hand phones, as stolen or blocked devices are a risk; check your state's second-hand dealer rules

Startup costs are typically around $15,000 to $60,000, depending on your premises, fit-out and how much stock you carry. Monthly revenue is typically around $8,000 to $35,000, depending on location and your mix of sales, plans and repairs.

Check your commercial lease terms and rent carefully before signing. Also check your Australian Consumer Law obligations on refunds, repairs and warranties, your insurance needs, and your state's second-hand dealer rules if you plan to sell used phones.

Plan on at least around 40 hours a week, depending on your opening hours and whether you hire staff. Useful skills include friendly customer service, knowing phones and current plans, and basic stock control and bookkeeping.