Small-Team B2B calling service
Run a small team of callers from a shared office, booking meetings and running campaigns for business clients.
- A$5k-25k
- Full-time
- Own premises
Estimates for a small start in Australia, not guarantees.
What it is
A small calling operation with a few part-time callers working set campaigns for clients, such as lead generation, appointment booking or customer surveys, with call reporting for each client.
Your first three steps
- Line up one or two anchor clients on a trial campaign before renting space or hiring
- Price a small office or coworking space with desks, headsets and a cloud phone and CRM system
- Draft a caller agreement and training sheet covering scripts, calling hours and Do Not Call Register checks
Who pays
Software and service companies, accountants, marketing firms, market researchers and other businesses that want regular outbound calling without hiring staff.
How it makes money
Monthly retainers, hourly rates per caller, or a fee per qualified appointment or completed survey. Margin comes from the gap between what clients pay and what callers cost.
Skills that help
- Managing and coaching callers
- Sales and campaign planning
- Writing scripts
- Reporting results to clients
Watch out for
- Check ACMA's telemarketing and research call rules, as you are responsible for your callers' conduct
- Check employment obligations, including award rates, superannuation and workers compensation insurance, and whether callers are genuinely contractors
- Check privacy rules for storing call recordings and lead data, and how recordings are disclosed
- Public liability and professional indemnity insurance to check with a broker
- Reliance on a few clients, so a lost contract can cut revenue fast
- GST registration once turnover reaches the threshold
Deep research report · Australia
Everything you need to start: small-team B2B calling service
Researched with live web search for Australia: real startup prices, the licences and rules, what others charge, a break-even example, how to find your first customers and a 30-day launch plan. With sources.
- Startup costs with real prices
- Licences, registration and rules
- Pricing: what others charge
- Break-even example
- Finding your first customers
- 30-day launch plan
- Risks and how to reduce them
Questions people ask
How much does it cost to start a B2B calling service?
Startup costs are typically around $5,000 to $25,000, depending on your office space, equipment and how many callers you set up. Check insurance such as public liability and professional indemnity with a broker.
How much can a small calling service earn?
Monthly revenue is typically estimated at around $6,000 to $30,000, depending on your clients and campaigns. Relying on a few clients means a lost contract can cut revenue fast, so spread your risk where you can.
What rules should I check before running a calling team?
Check ACMA's telemarketing and research call rules, as you are responsible for your callers' conduct. Also check employment obligations such as award rates, super and workers compensation, whether callers are genuinely contractors, and privacy rules for recordings.
Other ways to run this business
Similar business services ideas
Arcade and pool table placement route
Place pool tables, arcade games and claw machines in local venues and share the takings.
- A$5k-25k
- Side hustle
- Out and about
Small shared office with rentable desks
Lease a modest office and rent out desks and a meeting room by the month or day, keeping the fit-out simple.
- A$5k-25k
- Part-time
- Own premises
Commercial property lease broker
Find shops, offices and units for businesses, negotiate the lease and earn a fee for the deal.
- A$5k-25k
- Part-time
- Out and about
Furniture rental for home staging and tenants
Rent furnished packages to sellers, landlords and people between homes, delivered from a small storage unit.
- A$5k-25k
- Side hustle
- Out and about
Bottled water and cooler delivery round
Deliver bottled water and cooler refills to offices, homes and tradies on a regular route.
- A$5k-25k
- Part-time
- Out and about
Business address and mail handling service
Rent a small suite and offer a professional street address and mail handling, with no meeting rooms to run.
- A$8k-25k
- Part-time
- Own premises
Photo: snehaltechnotery on Pixabay