Small outbound call team for sales and surveys

Companies, charities, market research firms and agencies that outsource outbound calling instead of hiring in-house.

Hourly billing per caller, a price per completed call, survey or sale, or a campaign fee, minus caller wages and software costs.

• Hiring and coaching callers
• Managing campaign targets and reporting
• Sales or survey experience
• Organising schedules and quality checks

• There is no single general business licence for telemarketing, but check CRTC rules before you make calls: telemarketers generally must register with the National Do Not Call List operator, pay any subscription fees, keep an internal do-not-call list and follow calling hours and caller identification rules. Check which exemptions, if any, apply to your campaign types (for example surveys or charities), as some obligations still apply
• Check your provincial rules: some provinces, such as Alberta and Manitoba, may require telemarketer licensing, registration or security, and Quebec has its own consumer protection requirements. Confirm with your provincial consumer protection office whether this applies to you
• Check call recording consent and privacy law (PIPEDA or provincial equivalents) for handling personal information
• Once you hire, check WCB/WSIB and employment standards in your province, including whether callers are employees or contractors
• Commercial general liability insurance and possibly cyber or errors and omissions cover
• Relying on one or two big clients is risky, as campaigns can end quickly

Startup costs are typically around $8,000 to $30,000, depending on office or remote setup, equipment, caller hiring and insurance. These are estimates, not guarantees. Relying on one or two big clients is risky, as campaigns can end quickly.

Monthly revenue is typically around $8,000 to $40,000, depending on the number of campaigns, callers and clients. These are estimates. Campaigns can end quickly, so spreading work across several clients matters. Expect at least about 30 hours a week.

There's no single general telemarketing licence, but check CRTC rules: National Do Not Call List registration, internal do-not-call lists, calling hours and caller ID, plus any exemptions. Also check provincial licensing (such as Alberta and Manitoba), Quebec rules, privacy law, call recording consent, and employment rules once you hire.