Small team outbound calling and survey service

Small and mid-sized companies, market research firms, local organizations and agencies that need regular calling capacity without hiring staff.

Per-hour billing for callers, per-completed-survey or per-appointment fees, and monthly campaign retainers, minus caller pay and software costs.

• Sales and client management
• Training and coaching callers
• Organizing campaigns and reporting
• Knowing compliance basics

• Check the FTC Telemarketing Sales Rule, National Do Not Call Registry requirements and TCPA rules for dialers and texts
• Check whether your state requires telemarketer registration, a bond or a fee
• Check whether callers count as employees or contractors in your state, and get workers' compensation insurance once you hire
• Check for general liability and cyber or data insurance if you handle client lead lists
• Check city or county business license and zoning rules for an office
• Depending on a few big clients is risky, so use contracts with clear terms

Startup costs are estimates, typically around $5,000 to $25,000, depending on your office or remote setup, calling software, equipment and how many callers you start with.

Monthly revenue is an estimate, typically around $6,000 to $30,000, depending on the number of clients, campaign size and team hours. These figures are revenue before wages and other costs.

Check the FTC Telemarketing Sales Rule, Do Not Call Registry and TCPA rules, any state telemarketer registration or bond, whether callers are employees or contractors, and insurance for handling client lead lists.