Remote Computer Support

Households and small businesses who want quick help without waiting for a visit, including people in regional areas.

Fixed price per session or a pre-paid block of time, with optional monthly plans for regular customers.

• Clear phone and video communication
• Broad troubleshooting knowledge
• Patience with non-technical users

• Professional indemnity insurance, as mistakes can cause data loss
• Scam impersonation is common in this area, so be open about who you are and never cold call
• Get clear consent before connecting to a customer's device and keep access records
• Some problems need hands-on repair, so know when to refer customers on

Estimates suggest startup costs are typically around $200 to $1,500, depending on the remote-access tools, equipment and insurance you choose. Working online by screen sharing and phone means there is no travel time to build into your costs.

Monthly revenue is typically estimated at around $400 to $3,000, depending on how many hours you work and how many customers you attract. Estimates start from about 5 hours a week, so it can begin as a part-time service.

Check that your professional indemnity insurance covers data loss. Scam impersonation is common in this area, so be open about who you are and never cold call. Get clear consent before connecting to a device, and keep access records.