Remote video call support for small firms

Small businesses, clubs, charities and professionals without their own IT team, plus organisations that need a host for webinars.

Monthly support retainers, hourly troubleshooting fees, and a set fee for hosting or moderating online sessions.

• Knowing the main video call platforms well
• Patient remote problem solving
• Clear written and spoken communication

• Professional indemnity and cyber insurance, check what suits remote access work
• Data protection, get written permission before accessing client accounts or recordings
• Using secure remote access tools and password management
• Working from home may need permission from a landlord or mortgage lender, check

Estimates suggest startup costs are typically around £100 to £1,000, depending on the equipment, software and insurance you need. Check what professional indemnity and cyber cover suits remote access work.

Monthly revenue is typically estimated at around £300 to £2,000, depending on how many small businesses, clubs and charities you support and whether you host larger meetings. It is revenue, not profit, and can start from about 5 hours a week.

Get written permission before accessing client accounts or recordings, and consider data protection. Use secure remote access tools and password management. Check insurance such as professional indemnity and cyber cover. If you work from home, check whether a landlord or mortgage lender needs to give permission.